Vonage Expands Their Omnichannel Contact Center Footprint Vonage Expands Their Omnichannel Contact Center Footprint Vonage is looking to expand its Contact Center footprint. In their latest round of announcements and product developments, the leading… Source: Get VoIP Blog
Calling All Contact Centers: Analyze and Optimize with Big Data Calling All Contact Centers: Analyze and Optimize with Big Data Contact centers are always looking for any extra leverage to provide the best service. Customer satisfaction is often regarded as… Source: Get VoIP Blog
Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in… Source: Get VoIP Blog
To Omnichannel and Beyond: The Future of the Customer Experience To Omnichannel and Beyond: The Future of the Customer Experience The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise …
To Omnichannel and Beyond: The Future of the Customer Experience Read More »
How To Revolutionize Your Omnichannel Experience With Artificial Intelligence How To Revolutionize Your Omnichannel Experience With Artificial Intelligence We’ve all been customers, and at some point we all have probably needed to pick up the phone and dial… Source: Get VoIP Blog
Why Your Contact Center Absolutely Needs WebRTC To Stay On Top Why Your Contact Center Absolutely Needs WebRTC To Stay On Top In the past, when a business was establishing a contact center many were focused on absolutely cutting costs anywhere they… Source: Get VoIP Blog
The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience The 6 Key Aspects Your IVR System Needs To Create An Omnichannel Experience An interactive voice response system, or IVR, is generally the first line of interaction a customer has with a business…. Source: Get VoIP Blog
