From VAR to an MSP: It’s Time for a Change From VAR to an MSP: It’s Time for a Change Are you a Value-Added Reseller (VAR)? If you are, then you are also well versed in the technical difficulties your business to business customers encounter every day. But think about it—if you’re looking to expand …
VARs vs. MSPs: Everything You Need to Know VARs vs. MSPs: Everything You Need to Know Today, there are hundreds of thousands of Value Added Resellers (VARs) and even more Managed Service Providers (MSPs) competing for marketing share. Chances are, you know what a VAR is. These companies resell computer software, hardware and/or networking products. …
A Short and Sweet Overview of APIs A Short and Sweet Overview of APIs In an earlier blog, we discussed the importance of inter interconnectivity in today’s evolving world. In that blog, however, we didn’t touch on one key part of ensuring next-level connectivity: application program interfaces, or APIs. Source: Telecom Reseller
How to Find the Best Hosted Billing Solution for Your Business How to Find the Best Hosted Billing Solution for Your Business Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key factors that leave companies lacking well-defined billing standards. …
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A Back Office That’s Worth Its Weight in Gold A Back Office That’s Worth Its Weight in Gold It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility and efficiency. Source: Telecom Reseller
To Omnichannel and Beyond: The Future of the Customer Experience To Omnichannel and Beyond: The Future of the Customer Experience The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise …
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Interconnectivity and Telecommunications: The Need to Evolve Interconnectivity and Telecommunications: The Need to Evolve Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating vehicles that can autonomously park, navigate and change lanes. Source: Telecom Reseller
Toll-Free DIDs are Now 25¢! Toll-Free DIDs are Now 25¢! Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! Source: Telecom Reseller
Five Ways SMS and MMS Enhance the Customer Experience Five Ways SMS and MMS Enhance the Customer Experience With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through …
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Four Reasons Why Smart Business Owners Love SMS and MMS Four Reasons Why Smart Business Owners Love SMS and MMS Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain …
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