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3 Ways Communications Technology Can Improve Your Customer’s Experience 3 Ways Communications Technology Can Improve Your Customer’s Experience Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones …

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Retail: Enjoying The Rollercoaster Ride Retail: Enjoying The Rollercoaster Ride It’s a rollercoaster ride out there for retailers, often first to feel the effects of fluctuating customer demand. In fact, retail performance figures are used as the canary in the coal mine when it comes to overall economic health – because the correlation with consumer …

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Retail: Enjoying The Rollercoaster Ride Retail: Enjoying The Rollercoaster Ride It’s a rollercoaster ride out there for retailers, often first to feel the effects of fluctuating customer demand. In fact, retail performance figures are used as the canary in the coal mine when it comes to overall economic health – because the correlation with consumer …

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Fast Track Video Conferencing into Your Business Fast Track Video Conferencing into Your Business A decade ago, executives looked at video conferencing as a way to reduce escalating travel costs. Today, more compelling reasons to embrace video conferencing are gaining attention: organizational growth and competitiveness. CEOs are now looking at a mix of markets for …

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Fast Track Video Conferencing into Your Business Fast Track Video Conferencing into Your Business A decade ago, executives looked at video conferencing as a way to reduce escalating travel costs. Today, more compelling reasons to embrace video conferencing are gaining attention: organizational growth and competitiveness. CEOs are now looking at a mix of markets for …

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How Contact Centers Can Turn Customer Service Calls into Sales How Contact Centers Can Turn Customer Service Calls into Sales It’s time to stop thinking about the contact center as a cost center. As consumer expectations for customer experience rise, the agent’s role is shifting, and as a result your customer service team has the …

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3 Ways Your Cloud Contact Center Can Create a Better Customer Experience 3 Ways Your Cloud Contact Center Can Create a Better Customer Experience It’s not unusual to see conflicting priorities in the C-suite. While elevating the customer experience is a top priority for both the CMO and COO, the CIO must ensure that new …

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INTERACT with ShoreTel at Enterprise Connect INTERACT with ShoreTel at Enterprise Connect Enterprise Connect , the industry’s annual premier conference and exposition on enterprise communications and collaboration, is less than two weeks away and excitement is building! This year’s gathering, scheduled to take place March 27-30 at the Gaylord Palms Resort & Convention Center in… …

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5 Ways to Command a Presence on Video Conferences 5 Ways to Command a Presence on Video Conferences Even as video conferencing becomes a staple of workplace meetings, it’s also presenting new challenges for effective business communications. For instance, some people may be reluctant to appear on camera because it forces them out of their …

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How to Roll Out Technology in a Multi-Generational Workplace How to Roll Out Technology in a Multi-Generational Workplace CIOs rolling out new communications technology face a distinctive challenge. With four generations in the workplace today – Veterans (born before 1946), Baby Boomers (born 1946 – 1964), Generation X (born 1965 – 1980) and Millennials (born …

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