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How Unified Communications Enhances Collaboration Across Continents How Unified Communications Enhances Collaboration Across Continents In the much loved retro series, ‘ Mad Men ’, there is a seminal episode where the executives of fictional marketing agency Sterling Cooper are hunched around a single phone to make a collective call from their plush New York boardroom …

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The Best Communications Tools to Attract and Hire Top Talent The Best Communications Tools to Attract and Hire Top Talent Is your business planning to hire in 2017? If so, plan on facing significant competition for candidates. Experts believe we’re heading into the best job market in years, Money magazine reports. That means job seekers …

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On your marks. Get ready. Collaborate! On your marks. Get ready. Collaborate! I love cycling – riding as well as watching a skilled road racing team going through its paces. Those guys in the peloton know all about working together. The lead rider powers along for 30 seconds or so, then slips back while the …

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4 Must-Have Skills for Contact Center Agents 4 Must-Have Skills for Contact Center Agents As automated options such as interactive voice response (IVR) and web self-service allow customers to resolve simple issues on their own, expect contact center agents to spend more time on the phone resolving complex issues. Since these interactions won’t be as …

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How AI Will Change Workplace Communications How AI Will Change Workplace Communications Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA)… Source: Shoretel …

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Use This Template to Help Users Embrace New Communications Technology Use This Template to Help Users Embrace New Communications Technology It’s an all too common situation: An organization rolls out new technology to great fanfare, only to have it sit idle a few months down the road – the victim of insufficient enthusiasm and uptake. …

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7 Best Practices to Optimize Contact Center Efficiency 7 Best Practices to Optimize Contact Center Efficiency Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and …

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Ensure Your Contact Center Delivers VIP Treatment in Every Interaction Ensure Your Contact Center Delivers VIP Treatment in Every Interaction Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service …

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Ensure Your Contact Center Delivers VIP Treatment in Every Interaction Ensure Your Contact Center Delivers VIP Treatment in Every Interaction Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service …

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4 Ways to Help Employees Embrace Technological Change 4 Ways to Help Employees Embrace Technological Change Change in business has always been a constant, and getting employees to embrace change within the workplace has never been easy. But thanks to the acceleration of technological advancements, change is more rapid fire than ever before. Innovations in …

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