How Does a First-Time Fix in Field Services Affect Customer Experience? How Does a First-Time Fix in Field Services Affect Customer Experience? Field services companies work hard to fix customer issues quickly but according to data, clients value a customer experience that emphasizes a first-time fix over appointment times. Source: Shoretel Feed
It’s Time for Healthcare Communications to Move to the Cloud It’s Time for Healthcare Communications to Move to the Cloud In addition to offering further functionality such as mobility, switching to a UCaaS model saves healthcare enterprises money and time, while boosting operating efficiencies and meeting stringent healthcare compliance requirements. Source: Shoretel Feed
3 Questions You Might Be Asking About Hospitality Communications Systems 3 Questions You Might Be Asking About Hospitality Communications Systems Hospitality communications systems are a long-term investment, and it’s important to find a solution that will grow and scale as your needs change. Source: Shoretel Feed
How to Foster More Effective Team Collaboration and Communications How to Foster More Effective Team Collaboration and Communications By leveraging the most advanced communications and collaboration tools, you can improve the efficiency of daily communications between employees and with customers. Source: Shoretel Feed
How the Smartphone Has Changed Customer Experience How the Smartphone Has Changed Customer Experience Thirty years ago, businesses drove technological advances. But today, consumers are driving technological advances. They are demanding the ability to interact with your business in the way that is most convenient for them. Source: Shoretel Feed
The Key to Efficient Public Sector Communications? Interoperability The Key to Efficient Public Sector Communications? Interoperability Use API integration to connect disparate systems with a cloud-based application that delivers voice, text, images and video over secure Internet connections. Source: Shoretel Feed
How Unified Communications Enables and Enhances Mass Notification How Unified Communications Enables and Enhances Mass Notification A high-quality unified communications system that delivers robust mass notifications does more than enhance safety. It improves productivity, interactions and agility too. Source: Shoretel Feed
January 2018 Partner Blog Roundup January 2018 Partner Blog Roundup In this month’s partner blog roundup, we cover: phone system choices, inventory management and network downtime. Source: Shoretel Feed
Internet of Things: Use Cases Internet of Things: Use Cases In this video blog post Tony Pereira explains the use cases of the internet of things and how Mitel uses IoT technology to power the future. Source: Shoretel Feed
Internet of Things: Giving Machines a Voice Internet of Things: Giving Machines a Voice In this video blog post Tony Pereira explains how the internet of things is giving machines a voice and how Mitel is powering connections through IoT technologies Source: Shoretel Feed
