Agent Disengagement Solved Agent Disengagement Solved With billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved? Here’s our take on it…. How many agents left your contact center in the last 12 months? The year before… …
Understanding the Voice of the Customer Understanding the Voice of the Customer In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation …
Understanding the Voice of the Customer Understanding the Voice of the Customer In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation …
Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
Customer Experience: A Game Changer for Businesses in 2017 Read More »
Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
Customer Experience: A Game Changer for Businesses in 2017 Read More »
Customer Experience: A Game Changer for Businesses in 2017 Customer Experience: A Game Changer for Businesses in 2017 Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer …
Customer Experience: A Game Changer for Businesses in 2017 Read More »
Call the IT Guy, I’m Having a Video Conference! Call the IT Guy, I’m Having a Video Conference! The marketing message from practically every video conferencing manufacturer is, “It’s easy. Our stuff, well, anyone can use it.” The problem is, in most cases, it’s easy only after you’ve called the IT guy in to set …
Call the IT Guy, I’m Having a Video Conference! Call the IT Guy, I’m Having a Video Conference! The marketing message from practically every video conferencing manufacturer is, “It’s easy. Our stuff, well, anyone can use it.” The problem is, in most cases, it’s easy only after you’ve called the IT guy in to set …
Call the IT Guy, I’m Having a Video Conference! Call the IT Guy, I’m Having a Video Conference! The marketing message from practically every video conferencing manufacturer is, “It’s easy. Our stuff, well, anyone can use it.” The problem is, in most cases, it’s easy only after you’ve called the IT guy in to set …
The Evolving Enterprise & Self-Driving Networks The Evolving Enterprise & Self-Driving Networks Whilst enterprise computing and communications is evolving, corporate networking is undergoing a major sea-change. Enterprise computing, communications and networking are changing. Mission-critical applications have moved out of corporate datacenters and now live in the cloud. Customer Relationship… Source: Shoretel Feed
