voip providers

How Cloud Phone Systems Provide Time-Saving Solutions for IT Managers How Cloud Phone Systems Provide Time-Saving Solutions for IT Managers With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, …

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Client Loyalty: Your Ultimate Goal Client Loyalty: Your Ultimate Goal “Thank you for calling Acme Company. What is your account number?” Have you heard this on the other line before? If so, you know how frustrating it is when the company you’re calling doesn’t know who you are. What if you instead heard, “Thanks for …

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Client Loyalty: Your Ultimate Goal Client Loyalty: Your Ultimate Goal “Thank you for calling Acme Company. What is your account number?” Have you heard this on the other line before? If so, you know how frustrating it is when the company you’re calling doesn’t know who you are. What if you instead heard, “Thanks for …

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Oak Call Recording: Resolve Customer Disputes & Reduce Potential Losses Oak Call Recording: Resolve Customer Disputes & Reduce Potential Losses In an office overlooking the vast, rolling fields of Buckinghamshire, UK, you may not expect to find the operations centre for one of the leasing specialist foreign exchange consultancy firms, who, each year, help their …

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Oak Call Recording: Resolve Customer Disputes & Reduce Potential Losses Oak Call Recording: Resolve Customer Disputes & Reduce Potential Losses In an office overlooking the vast, rolling fields of Buckinghamshire, UK, you may not expect to find the operations centre for one of the leasing specialist foreign exchange consultancy firms, who, each year, help their …

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ShoreTel Celebrates 10th Anniversary in Australia; Awarded Telecommunications Vendor of the Year 2016 ShoreTel Celebrates 10th Anniversary in Australia; Awarded Telecommunications Vendor of the Year 2016 At a ceremony attended last month by the Australian IT Channel in Sydney, ShoreTel proudly accepted an award for Telecommunications Vendor of the Year at the ARN ICT Industry …

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ShoreTel Celebrates 10th Anniversary in Australia; Awarded Telecommunications Vendor of the Year 2016 ShoreTel Celebrates 10th Anniversary in Australia; Awarded Telecommunications Vendor of the Year 2016 At a ceremony attended last month by the Australian IT Channel in Sydney, ShoreTel proudly accepted an award for Telecommunications Vendor of the Year at the ARN ICT Industry …

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4 Ways Today's VoIP Solutions Help Solve Common Communication Issues 4 Ways Today's VoIP Solutions Help Solve Common Communication Issues Think back to what your organization looked like 25 years ago. You likely are envisioning big computer screens and massive phones that were used only to take and receive calls. If you look around today, …

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Ensuring a Hollywood Ending Ensuring a Hollywood Ending I don’t know about you, but I love movies. And not just the big blockbusters either. Some of my favourite films are the ones that the Oscars completely overlooked. That’s not to say that I think accolades are unimportant. But, I agree with Harvey Weinstein, the head …

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Motivating Agents: How to Make Contests Your New Status Quo Motivating Agents: How to Make Contests Your New Status Quo Customer contact centers’ roles are paramount in today’s business, often carrying their company’s success on their shoulders. A single customer’s loyalty can lead to 10 times the value of their original purchase, and its ripple …

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