[INFOGRAPHIC] Is Your IVR Scaring Away Business? [INFOGRAPHIC] Is Your IVR Scaring Away Business? Halloween is less than a week away! It’s a spooky time of year, but a poor IVR experience can spook your customers at any time. Don’t scare away customers and potential sales with bad IVR practices. Our infographic highlights the customer …
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Empowering the CIO: Innovation in Action Empowering the CIO: Innovation in Action Not long ago I moderated a unified communications panel at a CIO conference that was taking place in Hong Kong. To keep things interesting, the organizer conducted live-polling during the event, firing out questions every few minutes and quickly broadcasting the results. One …
ShoreTel Connect CLOUD Wins 2016 Internet Telephony Hosted VoIP Award ShoreTel Connect CLOUD Wins 2016 Internet Telephony Hosted VoIP Award ShoreTel Connect CLOUD – a unified communications solution for businesses of all sizes – has been recognized as a 2016 INTERNET TELEPHONY Hosted VoIP Award winner. The award honors services that have demonstrated innovation, unique …
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Key Components to Finding Your Best Unified Notification Solution Key Components to Finding Your Best Unified Notification Solution According to a report published by Markets and Markets, the demand for mass notification solutions is expected to grow from $4.16 billion in 2016 to $9.69 billion by 2021 due to the rising demand for stronger public …
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ShoreTel Gears Up for the 2016 Gartner Symposium/ITxpo ShoreTel Gears Up for the 2016 Gartner Symposium/ITxpo If you’re among the more than 8,500 attendees planning to attend the 2016 Gartner Symposium/ITxpo next week in Orlando, Fla., be sure to stop by the ShoreTel booth! The event, which draws CIOs and senior IT executives from across …
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[WEBINAR] UC Deployment Options: Getting the Most Value, Flexibility & Choice [WEBINAR] UC Deployment Options: Getting the Most Value, Flexibility & Choice When it comes choosing a unified communications (UC) solution, it’s likely that the wish lists of your IT staff will vary from those of your line of business (LOB) managers. Among other things, …
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9 Low-Cost Ways to Keep the Spirit of Customer Service Week Alive in Your Contact Center 9 Low-Cost Ways to Keep the Spirit of Customer Service Week Alive in Your Contact Center Customer Service Week 2016, the annual celebration that recognizes the importance of customer service and the people who deliver it, is a not-so-distant …
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How to Eliminate Wasted Time in the Contact Center How to Eliminate Wasted Time in the Contact Center With volumes increasing across all of the contact center’s communications channels, improving agent efficiency and quality will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than …
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4 Business Insights Your Phone System is Trying to Tell You 4 Business Insights Your Phone System is Trying to Tell You Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could …
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12 Inspiring Quotes to Kick Off National Customer Service Week 12 Inspiring Quotes to Kick Off National Customer Service Week National Customer Service Week — an annual celebration that honors customer service and those who deliver it — takes place this year from Oct. 3 -7. To kick off the celebration on a high note, …
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