Hotel Mobile Apps Play Concierge to Millennial Travelers Hotel Mobile Apps Play Concierge to Millennial Travelers Hotel mobile apps using API integration into communications systems make seamless personalized experiences possible. Source: Shoretel Feed
How Machines Will Shape the Customer Experiences of Tomorrow How Machines Will Shape the Customer Experiences of Tomorrow Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience. Source: Shoretel …
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Top Posts of 2017 Top Posts of 2017 With so much change in the communications and collaboration industry, it’s no surprise that people are hungry for information, and we’re excited that more and more of you are coming to our blog to get it. For those who want to see some of the year’s highlights, …
10 Reasons Companies are Moving Communications to the Cloud in 2018 10 Reasons Companies are Moving Communications to the Cloud in 2018 You’ve probably heard about the cloud but why exactly are so many businesses moving communications to the cloud today? Here are 10 real-world reasons Source: Shoretel Feed
Top 10 Communication Trends in Hotel Technology for 2018 Top 10 Communication Trends in Hotel Technology for 2018 These 10 technology trends in hospitality will change everything about how hotels communicate. Guests of tomorrow will be more connected than ever before. Source: Shoretel Feed
The 9 Most Important Call Center Trends to Watch in 2018 The 9 Most Important Call Center Trends to Watch in 2018 2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, …
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Why the Period Matters in Your Contact Center Communications. Why the Period Matters in Your Contact Center Communications. So how do you set the right standards for the text and chat conversations your contact center reps have with customers? It depends. Source: Shoretel Feed
5 Exciting Ways IoT Will Change the Customer Experience 5 Exciting Ways IoT Will Change the Customer Experience With the ability to collect data about how, where and when consumers use products and services, the Internet of Things (IoT) is poised to usher in a new era of customer experience. Here are five examples. Source: …
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How Machines Could Reshape IT Teams How Machines Could Reshape IT Teams Technology – artificial intelligence, machine learning and automation, especially – is reshaping today’s workforce. How will these technologies reshape the IT teams of the future? Source: Shoretel Feed
5 Tips for a Digital Transformation-Ready Network 5 Tips for a Digital Transformation-Ready Network We offer five tips to ready your network for stellar digital transformation performance. Source: Shoretel Feed
