5 Business Scenarios Where SIP Trunking Makes Sense 5 Business Scenarios Where SIP Trunking Makes Sense Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for. SIP Trunking is a way …
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Introducing Our Fan-of-the-Month for August: Doug Good Introducing Our Fan-of-the-Month for August: Doug Good With the lazy, hazy days of summer, our Fan-of-the-Month feature took a break in July. But it’s time to get back to business (and for some, school) in August. With that thought in mind, we’re pleased to introduce our ShoreTel Fan-of-the-Month …
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How a Strong Knowledge Base Supports Top-Notch Service Delivery How a Strong Knowledge Base Supports Top-Notch Service Delivery Want to increase customer loyalty and overall happiness? Help your customers to help themselves. As a recent Forrester survey demonstrated, there’s a new breed of customer and a new set of customer expectations when it comes to …
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How Your Business Phone Solution Can Help You Save & Grow How Your Business Phone Solution Can Help You Save & Grow Many are quick to categorize business phone services as an expense item. But perhaps it’s time to reframe that thinking. When deployed for maximum potential, your communications solution can not only lower costs, …
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9 Business Dynamics That Scream Cloud 9 Business Dynamics That Scream Cloud Certain business dynamics are custom-made for cloud-based communications solutions. If you want to spend less time managing infrastructure and more time focusing on your core business objectives, it’s time to consider the cloud. Step back and take a fresh look at the forces …
Onsite, Cloud or Hybrid: 4 Questions To Help You Decide Onsite, Cloud or Hybrid: 4 Questions To Help You Decide Making the case for switching to a VoIP phone system is easy: Lower operational costs, powerful collaboration features and effective productivity tools make VoIP technologies very attractive. Even so, determining the best approach to deploying …
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A Healthy Staff = A Healthy Business A Healthy Staff = A Healthy Business Most people dread moving offices. But, when ShoreTel recently shifted to new premises in Melbourne, it turned out to be one of the best decisions we’ve ever made. Sure, it’s nice to be in a new space with room to grow. …
Does Your Phone System Have What It Takes To Support Remote Workers? Does Your Phone System Have What It Takes To Support Remote Workers? More businesses are accepting – even embracing – the virtual workforce. Since the mid-90s, technology has broken down the barriers to telecommuting and the number of employees working virtually continues to …
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Turning The Contact Center Into a Competitive Advantage Turning The Contact Center Into a Competitive Advantage Today’s contact centers play a vital role in managing customer relationships from start to finish. Since it is central to the overall customer experience, more companies are recognizing that a well-run, well-equipped and well-staffed contact center can help to …
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Bicycle or Unicycle: Partners Make The Perfect Back Wheel In Today’s Communications Landscape Bicycle or Unicycle: Partners Make The Perfect Back Wheel In Today’s Communications Landscape For me, summer always means following the Tour de France. It’s probably the most grueling cycling race in the world. And this year the riders will face a string …
