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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

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[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive Read More »

[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive [INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important …

[INFOGRAPHIC] 7 Contact Center Personality Types & How to Help Them Thrive Read More »

How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

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How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

How Unified Communications Makes Escalating Issues Faster and Easier Read More »

How Unified Communications Makes Escalating Issues Faster and Easier How Unified Communications Makes Escalating Issues Faster and Easier When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting …

How Unified Communications Makes Escalating Issues Faster and Easier Read More »

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer ShoreTel’s in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first …

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer Read More »

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer ShoreTel’s in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first …

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer Read More »

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer ShoreTel’s in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first …

CEO Don Joos Throws Out First Pitch To ShoreTel’s Newest MLB Customer Read More »

3 Customer Experience Metrics That Will Change Your Game 3 Customer Experience Metrics That Will Change Your Game Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can …

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