Calling All Contact Centers: Analyze and Optimize with Big Data Calling All Contact Centers: Analyze and Optimize with Big Data Contact centers are always looking for any extra leverage to provide the best service. Customer satisfaction is often regarded as… Source: Get VoIP Blog
The Evolution of Channel Opportunities in 2017 The Evolution of Channel Opportunities in 2017 Last week in The VAR Guy, I published an article on “The Changing Tides in the Channel” and laid out my perspective on where the UCaaS market is headed and what it means for channel partners. Here’s an excerpt of some …
5 Ways to Command a Presence on Video Conferences 5 Ways to Command a Presence on Video Conferences Even as video conferencing becomes a staple of workplace meetings, it’s also presenting new challenges for effective business communications. For instance, some people may be reluctant to appear on camera because it forces them out of their …
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RingCentral Glip Meets the Medical Practice RingCentral Glip Meets the Medical Practice A medical practice is a small business that must function efficiently to deliver care to patients with a minimum of wasted time and resources. Doctors and nurses take their medical mission seriously, but they also feel the pressure of insurance companies and regulators telling them …
Outbound Communication: Taking Your Contact Center to the Next Level Outbound Communication: Taking Your Contact Center to the Next Level Legacy contact center systems may have more impact than you realize in terms of the forms of customer support provided. While you may take today’s multimodal world for granted, it’s not the norm in the …
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How to Roll Out Technology in a Multi-Generational Workplace How to Roll Out Technology in a Multi-Generational Workplace CIOs rolling out new communications technology face a distinctive challenge. With four generations in the workplace today – Veterans (born before 1946), Baby Boomers (born 1946 – 1964), Generation X (born 1965 – 1980) and Millennials (born …
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Leading Technologists Weigh in on the Future of the Unified Workforce Leading Technologists Weigh in on the Future of the Unified Workforce As people grow accustomed to using simple, easy apps in their personal lives, they are demanding intuitive apps to use at work as well. More than 3 million businesses now pay to use G …
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18 Science-Backed Sleep Tips to Make You More Productive 18 Science-Backed Sleep Tips to Make You More Productive Consider this: we spend almost one-third of our lives in bed. For the average American, that is about 26 years…. Source: Get VoIP Blog
The State of BYoD in 2017: How to Secure Your Security Nightmare The State of BYoD in 2017: How to Secure Your Security Nightmare We’ve talked about trends quite a bit before, looking at both 2017 UC trends and even 2017 team collaboration trends…. Source: Get VoIP Blog
20 Best Mobile Apps for 2017 20 Best Mobile Apps for 2017 Mobile apps have been a hotbed of conversations for people all over. Whether you are a consumer with a smartphone, a business owner looking to build a mobile solution, or someone figuring out how to build an app, looking at the most successful …
