Author name: Professor VoIP

Communicate, Collaborate, and Connect with RingCentral at Enterprise Connect

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Communicate, Collaborate, and Connect with RingCentral at Enterprise Connect Communicate, Collaborate, and Connect with RingCentral at Enterprise Connect It’s an exhilarating and truly revolutionary time for business communications. We are witnessing the massive disruption of legacy on-premise PBX technology; team messaging and collaboration are becoming integral to working culture; and the buzz gets stronger around …

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How Unified Communications Enhances Collaboration Across Continents

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How Unified Communications Enhances Collaboration Across Continents How Unified Communications Enhances Collaboration Across Continents In the much loved retro series, ‘ Mad Men ’, there is a seminal episode where the executives of fictional marketing agency Sterling Cooper are hunched around a single phone to make a collective call from their plush New York boardroom …

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Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important

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Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Facebook Made Chatbots Stronger, Not Smarter: Here’s Why That’s Important Many of us have probably interacted with quite a few chatbots in customer service. We’ve seen bots pop up in… Source: Get VoIP Blog

The Best Communications Tools to Attract and Hire Top Talent

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The Best Communications Tools to Attract and Hire Top Talent The Best Communications Tools to Attract and Hire Top Talent Is your business planning to hire in 2017? If so, plan on facing significant competition for candidates. Experts believe we’re heading into the best job market in years, Money magazine reports. That means job seekers …

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To Omnichannel and Beyond: The Future of the Customer Experience

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To Omnichannel and Beyond: The Future of the Customer Experience To Omnichannel and Beyond: The Future of the Customer Experience The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise …

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