The Cloud Has Won The Cloud Has Won The move to the cloud is transforming every industry, and the enterprise communications solutions market is no exception. Companies that were born in the cloud are disrupting legacy players, and Avaya’s recent Chapter 11 bankruptcy filing is a result. This phenomenon shows just how much the communications …
Contact Center Software Isn’t Just For Contact Centers Contact Center Software Isn’t Just For Contact Centers When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, …
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Contact Center Software Isn’t Just For Contact Centers Contact Center Software Isn’t Just For Contact Centers When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, …
Contact Center Software Isn’t Just For Contact Centers Read More »
Contact Center Software Isn’t Just For Contact Centers Contact Center Software Isn’t Just For Contact Centers When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, …
Contact Center Software Isn’t Just For Contact Centers Read More »
Contact Center Software Isn’t Just For Contact Centers Contact Center Software Isn’t Just For Contact Centers When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer — billing, …
Contact Center Software Isn’t Just For Contact Centers Read More »
Cisco Spark Board Hands-on First Impressions: It’s Not a Giant iPad! Cisco Spark Board Hands-on First Impressions: It’s Not a Giant iPad! Yesterday I wrote about Cisco’s next big announcement for their Spark platform, with the Spark Board and Spark Meetings, and… Source: Get VoIP Blog
The 411 on Location Tracking for E911 The 411 on Location Tracking for E911 Location tracking seems to be the most neglected, albeit crucial, aspect of E911 today. With over 150,000 emergency wireless calls being made in the U.S. each day, it’s good to see the FCC mandating the delivery of location data for 80 …
Top 5 Reasons to Switch to a Cloud Phone System Top 5 Reasons to Switch to a Cloud Phone System Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s …
Top 5 Reasons to Switch to a Cloud Phone System Top 5 Reasons to Switch to a Cloud Phone System Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s …
Top 5 Reasons to Switch to a Cloud Phone System Top 5 Reasons to Switch to a Cloud Phone System Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s …
