3 Ways to Improve Self-Service Options 3 Ways to Improve Self-Service Options Customers want fast, easy answers to their questions, and they prefer seeking them through channels that provide the least amount of friction, writes Forrester analyst Kate Leggett. Thus, they often turn to self-service options first, making this one of the most important components …
Top 7 Gmail CRM Integrations for Chrome Users Top 7 Gmail CRM Integrations for Chrome Users Reports of email’s demise have been greatly exaggerated. Useful messaging apps like Spark and Slack have not erased email’s role… Source: Get VoIP Blog
2017 Will Be The Year of The Omni-Channel Experience 2017 Will Be The Year of The Omni-Channel Experience As customer expectations grow, customer service must too evolve to match the demands, from beyond simple call center software solutions…. Source: Get VoIP Blog
VoIP Audio: Do You Hear What I Hear? VoIP Audio: Do You Hear What I Hear? This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What …
The Ins and Outs of Latency The Ins and Outs of Latency When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. Source: Telecom Reseller
Holiday Greetings from ShoreTel Holiday Greetings from ShoreTel This year’s holiday message is simple and sincere. From our ShoreTel family to yours, we extend our best wishes for a wonderful holiday season and a new year filled with peace and happiness. Source: Shoretel Feed
Holiday Greetings from ShoreTel Holiday Greetings from ShoreTel This year’s holiday message is simple and sincere. From our ShoreTel family to yours, we extend our best wishes for a wonderful holiday season and a new year filled with peace and happiness. Source: Shoretel Feed
[VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference [VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference The 2016 ShoreTelOne Global Partner Conference , held the week of Dec. 5 in Orlando, Fla., is over, but the many great memories from the event will live on for some time to come. The video below …
[VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference Read More »
[VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference [VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference The 2016 ShoreTelOne Global Partner Conference , held the week of Dec. 5 in Orlando, Fla., is over, but the many great memories from the event will live on for some time to come. The video below …
[VIDEO] Highlights of the 2016 ShoreTelOne Global Partner Conference Read More »
Zendesk vs. Freshdesk: The Ultimate Showdown Zendesk vs. Freshdesk: The Ultimate Showdown Zendesk and Freshdesk are both helpdesk CRM platforms with similar features. Zendesk, which was founded in 2007 in Copenhagen, Denmark,… Source: Get VoIP Blog
