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5 Smart Contact Center Strategies Designed to Improve the Customer Experience

Leave a Comment / voip providers / By Professor VoIP

5 Smart Contact Center Strategies Designed to Improve the Customer Experience 5 Smart Contact Center Strategies Designed to Improve the Customer Experience In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy …

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The Definitive Guide to Understanding Automatic Dialers

Leave a Comment / automated dialer, Business Insights & Tips, call center, contact center, five9, inContact, predictive dialer / By Professor VoIP

The Definitive Guide to Understanding Automatic Dialers The Definitive Guide to Understanding Automatic Dialers Whether your call, or contact, center is focused on inbound or outbound calls, it is imperative to ensure an absolute… Source: Get VoIP Blog

GetVoIP Ranks #591 on Inc. 5000’s Fastest-Growing Companies List

Leave a Comment / getvoip, getvoip progress, inc 5000, Uncategorized / By Professor VoIP

GetVoIP Ranks #591 on Inc. 5000’s Fastest-Growing Companies List GetVoIP Ranks #591 on Inc. 5000’s Fastest-Growing Companies List About four years ago, I started GetVoIP. It’s been an incredible, and humbling journey. Despite the inevitable bumps and learning… Source: Get VoIP Blog

Join RingCentral at Oktane16

Leave a Comment / Blog / By Professor VoIP

Join RingCentral at Oktane16 Join RingCentral at Oktane16 Planning on going to Oktane16 under the bright lights of Las Vegas this August? We are too! Come by for a closer look at how RingCentral Office―our industry-leading enterprise cloud business communications system―integrates seamlessly with Okta and other core business apps you already use every day. While …

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Infographic: It’s Time for Your Business to Leverage the Power of Instagram

Leave a Comment / Blog / By Professor VoIP

Infographic: It’s Time for Your Business to Leverage the Power of Instagram Infographic: It’s Time for Your Business to Leverage the Power of Instagram Is your business incorporating Instagram in your overall marketing strategy, specifically your social media effort? If not, don’t feel bad, as many businesses have yet to jump in with both feet. …

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Top 10 Vonage Alternatives For Your Home Phone Service

Leave a Comment / best voip, Residential VoIP, Voip & Unified Communications, VoIP Provider, vonage / By Professor VoIP

Top 10 Vonage Alternatives For Your Home Phone Service Top 10 Vonage Alternatives For Your Home Phone Service Vonage has had a strong focus on residential VoIP since their beginning back in 2001. They have remained as one… Source: Get VoIP Blog

Calling all Google Apps for Work Users: Introducing the New RingCentral Office Google Apps Edition

Leave a Comment / Blog / By Professor VoIP

Calling all Google Apps for Work Users: Introducing the New RingCentral Office Google Apps Edition Calling all Google Apps for Work Users: Introducing the New RingCentral Office Google Apps Edition Exciting news: There’s a brand new version of RingCentral Office that’s designed exclusively for Google Apps for Work users. Originally announced in June and now …

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Plans Underway for the 2016 ShoreTelOne Global Partner Conference

Leave a Comment / voip providers / By Professor VoIP

Plans Underway for the 2016 ShoreTelOne Global Partner Conference Plans Underway for the 2016 ShoreTelOne Global Partner Conference In a few short months, there will be a lot more orange in Orlando. During the week of Dec. 5, ShoreTel’s channel partners and distributors as well as industry analysts and consultants from across the globe will …

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What is WebRTC and How Is It Changing VoIP?

Leave a Comment / Business VoIP, cloud communication, Unified Communications, Voip & Unified Communications, webrtc / By Professor VoIP

What is WebRTC and How Is It Changing VoIP? What is WebRTC and How Is It Changing VoIP? Since development began, there has been a lot of discussion surrounding WebRTC, what it does and how it will play… Source: Get VoIP Blog

Hear Golden State Warriors GM, Bob Myers, at ConnectCentral 2016

Leave a Comment / Blog / By Professor VoIP

Hear Golden State Warriors GM, Bob Myers, at ConnectCentral 2016 Hear Golden State Warriors GM, Bob Myers, at ConnectCentral 2016 ConnectCentral 2016, RingCentral’s inaugural user conference, is fast approaching. This first-time event, will take place September 12–14 at City View at Metreon in beautiful San Francisco. It’s shaping up to be an informative and fun-filled …

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Author name: Professor VoIP