4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW 4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning …
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Design an IVR Experience That Drives Happiness Design an IVR Experience That Drives Happiness When it comes to contacting a business for the first time, a recent study from Software Advice found that almost half (48%) of U.S. consumers still prefer a phone call. The same study also underscored that, when it comes to a …
Unified Communications: 6 Considerations for Vendor Selection Unified Communications: 6 Considerations for Vendor Selection So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and …
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4 Reasons to Embrace a Hybrid Phone System 4 Reasons to Embrace a Hybrid Phone System It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, …
ShoreTel Hosted Voice Peaks Partner Interest in Australia ShoreTel Hosted Voice Peaks Partner Interest in Australia Note: The following article, authored by Casey Houser , orignally appeared in the August 4, 2016 edition of Unified Communications . As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to …
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5 Smart Contact Center Strategies Designed to Improve the Customer Experience 5 Smart Contact Center Strategies Designed to Improve the Customer Experience In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy …
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Plans Underway for the 2016 ShoreTelOne Global Partner Conference Plans Underway for the 2016 ShoreTelOne Global Partner Conference In a few short months, there will be a lot more orange in Orlando. During the week of Dec. 5, ShoreTel’s channel partners and distributors as well as industry analysts and consultants from across the globe will …
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What Cloud B2B Marketers Can Learn From Their B2C Counterparts What Cloud B2B Marketers Can Learn From Their B2C Counterparts When it comes to the on-demand world of cloud offerings, the traditional dividing lines between Business to Business (B2B) and Business to Consumer (B2C) are beginning to blur. As a result, B2B marketers in the …
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What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey …
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[WHITE PAPER] Compare IP Telephony And UCC Vendors And Assess Your Total Cost Of Operation [WHITE PAPER] Compare IP Telephony And UCC Vendors And Assess Your Total Cost Of Operation A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies …
